At TEHA, every piece is crafted with care and attention so you feel exactly as you imagined. Shopping online requires trust and our policy was designed to be simple, fair, and transparent.
We accept return requests within 7 calendar days after receiving the product, as established by the Consumer Defense Code.
Contact our team via WhatsApp or email within this period. We respond within 24 business hours with instructions for shipping the item back.
We accept exchange requests within 10 calendar days after receiving the product.
Exchanges are subject to stock availability. If the product is unavailable, you may choose a store credit in the amount of your purchase to use at our store.
Contact us via WhatsApp or email with the following information:
Our team will review your request and send complete instructions within 24 business hours.
Return shipping is covered by us. We will send you a prepaid shipping label.
Shipping back to TEHA is at the customer's expense. Shipping of the new product to you is covered by us.
The item must be returned in the following condition:
Items outside these conditions will not be accepted and will be returned to the sender.
After receiving and reviewing the returned item, the refund is processed within 48 business hours.
The amount is refunded to the same payment method used in the original purchase.
For orders placed outside Brazil, we only accept return requests. Exchanges are not available for international orders.
The request deadline is 7 calendar days after receiving the product. For more information, please contact our team via WhatsApp or email.
